Refund policy

If you wish to return one or more of the products you have ordered, please send us an e-mail informing us of the return within fourteen (14) days of picking up your package. After that you can return the products using a shipping carrier of your choice. Please note that all international returns are at the expense of the customer.

You must send the product(s) you wish to return to our warehouse within 14 days of notifying us of your intention to make a return.

Returned items must be unused, fit for sale, and carefully packaged for the return. The original product labels and hanging tags must remain attached to the products. You do not need to use the same packing box in which your order was delivered to you for the return.

Where necessary, the customer must prove that the goods have been returned within the time limit, for example with a return receipt. Please remember to retain your return receipt.

We will refund all the money you paid for the order, including delivery costs, without delay and in accordance with the Finnish Consumer Protection Act, no later than 14 days after the return notice has been submitted to us in by e-mail, provided, however, that you have actually returned the goods by then. The refund will be made using the same payment method that was used for placing the order (not by bank transfer, for example)

By way of derogation from the above, if the total amount of the ordered products exceeds EUR 200 euros at the time of ordering and their delivery is therefore free of charge and you return some of the products so that the remaining total amount of the order is under EUR 200, we will deduct the delivery cost of your chosen delivery method from the amount to be refunded to you.

Please note that a package that has not been picked up does not constitute a return. For uncollected packages that make their way back to our warehouse, we will charge the customer €25 per order, which covers shipping and handling costs as well as other costs incurred by us from the uncollected parcel.